# Browser Extension Issues

### If something doesn’t look right, start here

Most extension issues are easy to resolve and don’t require any technical troubleshooting.

If something feels off, it’s usually one of the scenarios below.

***

#### I don’t see the extension on a site

This usually means one of the following:

* The brand doesn’t have creator deals on Aardvark
* You’re not following a creator with a deal for that brand
* The creator’s deal is no longer active

In all of these cases, nothing is broken — there’s simply nothing to show.

***

#### The extension is installed, but nothing happens

Aardvark is designed to stay quiet unless it’s relevant.

If you’re browsing and don’t see anything:

* That’s expected behavior most of the time
* The extension only appears when there’s a match

Try visiting a brand where you know a creator you follow has a deal.

***

#### I see the extension, but the deal doesn’t work

Occasionally, deals expire or change on the brand’s side.

If a deal doesn’t work as expected:

* Try refreshing the page
* Check if the deal has been updated
* Let us know so we can look into it

***

#### Permissions and privacy

The extension only checks whether deals are available for the site you’re visiting.

It doesn’t track your browsing history or monitor activity outside of supported brand pages.

***

#### Still stuck?

If something truly doesn’t seem right, reach out to support and let us know what you’re seeing. Screenshots are always helpful.


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